Citygo App Privacy Policy

Last Updated: 28-10-2023

Thank you for choosing Citygo! This Privacy Policy outlines how we collect, use, and protect your personal information when you use our mobile application.

1. Information We Collect

1.1 User Provided Information: When you register with Citygo, we may collect personal information such as your name, email address, phone number, and payment details.

1.2 Location Information: Citygo relies on the collection of location data to provide our services. We may collect and store your device's GPS location, including real-time geographic location.

1.3 Device Information: We may collect information about your mobile device, including device model, operating system, unique device identifiers, and mobile network information.

2. How We Use Your Information

2.1 Provide and Improve Services: We use the information collected to provide, maintain, and improve our services, including customer support, tailored content, and app updates.

2.2 Communications: We may use your email address or phone number to send you important updates, notifications, and promotional materials.

2.3 Location-Based Services: Your location information is used to match you with drivers, improve route accuracy, and enhance overall service quality.

3. Information Sharing

3.1 With Drivers: To connect you with our service, we share your name, profile picture, and location information with drivers.

3.2 With Third Parties: We may share your information with third-party service providers for purposes such as payment processing, data analysis, and customer support.

4. Security

We prioritize the security of your personal information and employ industry-standard measures to protect against unauthorized access, alteration, disclosure, or destruction.

5. Your Choices

You can choose to disable location services, but this may affect the functionality of certain features.

6. Changes to This Privacy Policy

Citygo reserves the right to update this Privacy Policy as needed. We will notify you of any changes through the app or other communication channels.

7. Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at [help.citygo@gmail.com].

Refund Policy for Citygo

At Citygo, we aim to provide a seamless and convenient booking experience for our users. We understand that circumstances might arise where you may need to cancel a booking or seek a refund. Please review our refund policy outlined below:

1. Cancellation and Refund Eligibility:

• Cancellation Window: Users can cancel their booking up to 1 Hour before the scheduled pickup time for Advanced booking without incurring any cancellation charges.
• Refund Eligibility: Refunds will be provided for cancellations made within the stipulated cancellation window, subject to the terms mentioned below.

2. Refund Process:

• Cancellation Charges: For cancellations made outside the allowed window or in case of a no-show, a cancellation fee might be applicable.
• Refund Timeline: Once a cancellation is approved and meets the refund criteria, refunds will be processed within a business day through the original payment method used during booking.
• Refund Amount: The refund amount will be the booking amount minus any applicable cancellation fees as per our policies.

3. Exceptions and Special Cases:

• Service Disruptions: In case of service disruptions due to unforeseen circumstances such as technical issues or driver unavailability, users may be eligible for a full refund or an alternative ride, at our discretion.
• Promotional Offers: Refunds related to bookings made using promotional offers or discount codes will be processed according to the terms and conditions of the specific offer.

4. Contact and Support:

• Customer Support: For any queries, assistance, or refund-related issues, please contact our customer support team at citygo.help@gmail.com or through the in-app support feature.
• Documentation: To expedite the refund process, please provide relevant booking details and documentation when reaching out to our support team.

5. Policy Changes: Citygo reserves the right to modify or update this refund policy at any time. Users will be notified of any changes through our website or app.

Note: This refund policy applies specifically to cancellations and refunds for bookings made through Citygo. For any disputes or exceptional cases not covered here, we reserve the right to handle them on a case-by-case basis.

By using our app and availing of our services, you agree to adhere to the terms and conditions outlined in this refund policy.